This program is specially created for all ages. Dolphin Discovery Isla Mujeres is located just twenty minutes away by ferry in an island called Isla Mujeres, one with the most beautiful landscapes of the Caribbean Sea.
The most incredible thing about this program at Isla Mujeres is that you’re actually going to be swimming with the most adorable marine animals in their natural habitat, the Caribbean Sea! It doesn’t matter if you aren’t a professional swimmer, you’ll be standing at all times at a pier located inside the water where our lovely dolphins will approach to give you an adorable kiss, a warm hug and the most wet handshake you’ll ever receive.
The dolphins are always excited to hang out with our visitors and share their incredible skills and their friendly companionship. While you are in the water, our marine mammal specialists will teach you some interesting data about our dolphins, the nutrition, reproductive and nursing programs we give to each of our species and special tips to take care of our environment.
Continue your day by relaxing and enjoying a day full of fun at our facilities where you’ll find two amazing pools to splash around and take a sunbathe, a delicious buffet and a bar with refreshing beverages with your family and friends. So don’t doubt it anymore, if you want to have a blast with your loved ones Dolphin Discovery Isla Mujeres is the best option for you!
Children Age:
6 - 12
- 15 min
briefing and 40 min in the water.
- Handshake - Hand Target - Hug - Kiss
- Ferry
Cancun - Isla Mujeres - Cancun
- (If you are
staying in Puerto Juarez please contact our call center).
- Continental
breakfast (bread, juice and coffee) on the ferry.
- Buffet meal
& national open bar.
- Beach Club:
lockers, showers, swimming pool, lounge chairs.
- Schedules 10:30 AM - 12:00 AM - 01:30 PM - 03:30 PM
What's not Included?:
- Photos of
your experience with the dolphins.
- Other
activities in Cancun or Isla Mujeres.
- Ground
transportation ($16 USD).
- Dock fee of
$10.00 USD, payable at check-in. Children from 6 years old pay dock fee.
- To book 1-5
year old infants please do not include them in your reservation but be sure to
add them on the comments section of your reservation.
- Dock fee of
$10.00 USD payable at check-in. Children from 6 years old pay dock fee.
- Children
ranging from 1-7 years of age or with a stature inferior to 1.20mts can
participate in the Encounter program with 1 adult.
- Children 8
years and up or with a stature of more than 1.20mts are able to participate
alone in the Encounter program.
- Infants and
children up to 7 years of age or with a stature inferior to 1.20mts will
perform the encounter activities regardless of the program in which they
participate.
- In Isla
Mujeres groups have a maximum of 20 people for a closer experience.
- For
security reasons, the use cameras in the water is not allowed, professional
photos will be available for sale.
- The use of
life jacket is required in all water programs.
- IMPORTANT:
For the moment we are NOT receiving dollars in cash at our location (check-in,
restaurant, boutique and photos), we are getting pesos in cash and if you want
to use an international credit or debit card, payments will be done in Mexican
or US Currency.
- RECOMMENDATIONS
- For safety
reasons pregnant women (5 months and up) can't participate in any of our
aquatic programs. Women with less than 5 months into their pregnancy can
participate in the Encounter program only if accompanied by another adult and
after signing a Responsibility Form.
- It is
important to arrive 30 minutes before your program, remember you'll receive a
short briefing before your swim.
- If you have
any health or physical problem please contact our call center before you make
your reservation so we can provide you full information about our services.
- Remember to
use biodegradable sunscreen to protect your skin, the environment and marine
species.
- Bring
towels and cash (for the moment we are not receiving dollars, just mexican
pesos) for taxis, shopping, meals, etc.
Terms & Conditions
The agency, the transportation company and its representatives acts solely as intermediares for transportation companies, parks, restaurants, e.t.c. and shall not be liable in any way for losses, accidents, injuries, damage, schedule changes that may occurs.
RESERVATION POLICY
- Your credit card will be charged by Go Guy Travel. with the total amount of the reservation.
- The total amount of the reservation is charged on-line and it will appear in your bank account within the next 36 hours after the transaction is made.
- Once the charge is confirmed, you will receive an e-mail with additional information (e.g. pick up time, etc.)
- You must present the boarding pass when you make the check in or with your guide when you are boarding your tour, transfer or hotel.
- In case of Tropical storm or Hurricane, you can only change your tour dates, or change for another tour, the payments in this case and period of time are not refundable.
- The voucher/boarding pass is not valid until signed by the Lead Traveler, and presented at the start of the tour, attraction or activity along with a valid photo identification bearing the name of the Lead Traveler.
- We reserve the right to request additional information (charge authorization form and ID) to guarantee the cardholder protection and prevent identity theft.
CANCELLATION & REFUND POLICY
Cancellations Request will be only by e-mail to contact@goguytravel.com as MANDATORY.
- Cancellations made 48 hrs before your service = 100% refund
- Cancellations made between 36 hrs and 48 hrs before your service = 80% refund
- Cancellations made between 24 hrs and 36 hrs before your service = 50% refund
- Cancellations made less than 24 hrs before your service = no refund
- No show = no refund
- IMPORTANT: Tour Combos do not apply for a partial refund. If you do one tour from the combo, the cancelation or the refund does not apply.
- These policies are not applied in cases of hurricane, tropical storms, or natural phenomenons. In these cases the policy of change of date of the tour will be observed.
- Date or Schedule changes in reservations for "Hotel-Airport" are only allowed 24 hours in advance.
- The policy of 100% refund does not apply on reservations with promotional codes or discounts, even if the cancellation is made 48 hours prior to the service. In these cases the refund will only be of 80% tops.
- Special discounts and / or promotion codes are applicable only during the dates set for the discount, these discounts are not retroactive for reservations made prior to the promotion period and if the client skip entering promotional code in the corresponding field.
- In cancellations motivated to receive a discount published after the original purchase, a penalty of 20% will be applied.
