• VIP Lounge (Infinity pool, lounge chairs y hammocks).
  
• Admission to Garrafon Park.
  
• Unlimited ZipLine Experience.
  
• Gourmet Buffet Lunch (restaurant "The View").
  
• International open bar.
  
• Temazcal (Subject to availability).
  
• Lockers, showers, lounge chairs and towels.
  
• Maritime roundtrip transportation.
  
• Use of kayaks, bicycles, lifejackets and snorkel equipment.
  
• Entrance to “Punta Sur”.
  

What's not Included?:

• Pictures of your zip-line experience
  
• Other activities in Cancun or Isla Mujeres
  
• Shipyard ($ 10.00 USD, paying directly at check in).
  
• PREMIUM facilities (jacuzzi and restaurant area). Exclusive area for adults available with additional cost in the park facilities.
  

SCHEDULES: 9:00 AM

RATE CHILD: 6-8 YEARS

91 CM 1.40 M          

INFANTS: 90 CM FREE

• Free entrance to the park for children under 5 years.
  
• For safety reasons, pregnant women with more than 5 months are not allowed in any of our aquatic activities. Pregnant women with 5 months or less will be able to participate only if accompanied by another adult and having signed the responsibility form.
  
• The use of a safety vest is required for some Garrafon water programs.
  
• If you are staying in Isla Mujeres, getting to the park is very easy. Garrafon Reef Park is located at the southern point of the island facing Cancun. You just need to take a taxi at any spot of the island or outside your hotel you should find a taxi base.
  
• We have 2 ferry services according to your booked program: at 9:00 am and 11:00 am.
  
• From Playa Langosta for all swim with dolphins programs and garrafon + swim with dolphins programs scheduled 10:30 am. 
  
• From Marina Aquatours for Garrafon programs and Garrafon + swim with dolphins program scheduled at 3:30pm. 
  
• IMPORTANT: For the moment we are NOT receiving dollars in cash at our location (check in, restaurant, boutique and photos), we are getting pesos in cash and if you want to use an international credit or debit card, payments will be done in Mexican or US Currency.
  
• Recommendations
  
• Use only biodegradable sun lotion to protect the animals and their environment.
  
• It is important to arrive 30 minutes before the departure of the ferry.
  
• Please note that the arrival point for your return will be Playa Langosta. Consider this information if you, for example, leave a car in Marina Aquatours.
  

Terms & Conditions

The agency, the transportation company and its representatives acts solely as intermediares for transportation companies, parks, restaurants, e.t.c. and shall not be liable in any way for losses, accidents, injuries, damage, schedule changes that may occurs.

RESERVATION POLICY

• Your credit card will be charged by Go Guy Travel. with the total amount of the reservation.
• The total amount of the reservation is charged on-line and it will appear in your bank account within the next 36 hours after the transaction is made.
• Once the charge is confirmed, you will receive an e-mail with additional information (e.g. pick up time, etc.)
• You must present the boarding pass when you make the check in or with your guide when you are boarding your tour, transfer or hotel.
• In case of Tropical storm or Hurricane, you can only change your tour dates, or change for another tour, the payments in this case and period of time are not refundable.
• The voucher/boarding pass is not valid until signed by the Lead Traveler, and presented at the start of the tour, attraction or activity along with a valid photo identification bearing the name of the Lead Traveler.
• We reserve the right to request additional information (charge authorization form and ID) to guarantee the cardholder protection and prevent identity theft.

CANCELLATION & REFUND POLICY

Cancellations Request will be only by e-mail to  contact@goguytravel.com as MANDATORY.

• Cancellations made 48 hrs before your service = 100% refund
• Cancellations made between 36 hrs and 48 hrs before your service = 80% refund
• Cancellations made between 24 hrs and 36 hrs before your service = 50% refund
• Cancellations made less than 24 hrs before your service = no refund
• No show = no refund

• IMPORTANT: Tour Combos do not apply for a partial refund. If you do one tour from the combo, the cancelation or the refund does not apply.
• These policies are not applied in cases of hurricane, tropical storms, or natural phenomenons. In these cases the policy of change of date of the tour will be observed.
• Date or Schedule changes in reservations for "Hotel-Airport" are only allowed 24 hours in advance.
• The policy of 100% refund does not apply on reservations with promotional codes or discounts, even if the cancellation is made 48 hours prior to the service. In these cases the refund will only be of 80% tops.
• Special discounts and / or promotion codes are applicable only during the dates set for the discount, these discounts are not retroactive for reservations made prior to the promotion period and if the client skip entering promotional code in the corresponding field.
• In cancellations motivated to receive a discount published after the original purchase, a penalty of 20% will be applied.